Our Return Policy

We want you to be happy with your order, and are determined to have each and every purchase result in a happy customer. Because everything sold by La Peg Pix is handmade, there is some potential for human error. Usually, our vendors' quality control departments will pick this up and everything will be handled before your order is even dispatched. However, on the rare case that something does slip through, all you need to do is let us know. Take a look at the details below on how to do that:


If a product is faulty in any way, you can return it within 10 days. Contact our customer services team using the contact form, quoting your name and order number.

A customer service representative will then talk you through the returns procedure which can often be eased by providing a digital image of the fault (along with a clear description of the problem) in an email to our customer support team.
  • In many cases, remedy action can be taken as soon as substantiation of the claim is clear via email
  • If the fault cannot be verified over email, you may need to return the item to us for inspection
  • In that instance, a determination can then be made as to the state of the product
  • Please do not send your products back without contacting a member of our team first
 
Please note we work in accordance with these provisions:
  • Non-Faulty Goods: We cannot accept returns of non-faulty goods because the products have been customized and handmade to order specifically for you.
  • Faulty Goods: To return faulty goods, you need to first contact a member of our Customer Services Team using the contact form.
We will only acknowledge returned goods if they are sent using certified delivery so you have proof of delivery. You will have to pay the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault, then we will reimburse for r ecorded delivery postage costs.

It is only when we receive the item in its original state, that we will redo or recommend a remedy for a faulty item.

Please note: if the product is in a used condition, we will not be able to offer you a remedy for faulty workmanship where we may repair the item. Where there is a minor fault, we may suggest an alternative remedy.
 

OUR REFUND POLICY

La Peg Pix products are customized and handmade to order by our trusted vendor. As soon as your order is received, production get started. This means that if you wish to cancel after production of your order has begun, we would be unable to offer a full refund. 

Check Sizes – Every product page has details on the sizing of a product (especially clothing – which comes with a full size-chart) so make sure that you order in the right size. Check body measurements if you need to rather than using the size range as it is more accurate. If you have any questions please contact us, we do everything we can to make sure you have all the information you need to be able to order the right size.


No matter what, we will always be able to help you. Contact our amazing customer service team and have a chat with them if you have any issues with your order, whether it is before or after we have started production.

After you receive your items We want you to be happy with your order, and if for any reason you’re not, please do let us know. We value your feedback. As all products are handmade to order, these are never re-saleable, which means that there are some things you need to check before you’ve placed your order, as we won’t be able to do anything about them afterwards.

Because of the personalized nature of the products that you order with La Peg Pix, our vendors look at each and every order on a case by case basis and would do anything to remedy any issues with an order. Your satisfaction is so important to us.

If you wish to raise any concern within 10 days of receiving your order, please use our contact form and provide your order number and a short summary along with pictures. Our dedicated team will get back to you on average within 12 working hours. As per law, the goods cannot be returned because they were made according to your specifications or were personalized by you. We may, at our discretion, look into other solutions.